Cancellation Rights
Customers can cancel their orders within 24 hours of placing the order. To initiate a cancellation, please contact our customer service at given contact information at the bottom of this policy page.
How to Cancel
You want it cancelled? You can ask us by email or phone to cancel your order, update an address. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases, Order cancellation may attract 5% bank charges depending on the payment methods used by customer. (It is because most of payment gateway providers collect their Commision even though order cancelled and refunded.). Due to the nature of the products, we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. eTechPath reserves the right to take the final decision on all refund requests.
Exceptions
Certain items may be non-cancellable due to limitations (like user customised products, hygiene-oriented products). These exceptions will be clearly stated on the product page.
Limits Of Responsibility:
We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.
Return Guidelines:
For all eligible returns, we will issue a file number, which you have to mention clearly on shipping boxes. Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced and dispatched within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.
Refund Process
Once an order is cancelled, a refund will be processed within 5-10 business days using the original payment method.
Changes to Policy
etechpath.com reserves the right to update this policy at any time. Changes will be posted on our website, and customers are encouraged to review the policy regularly.
Contact Information
For any questions regarding cancellations, please contact us at:
- Email: info@etechpath.com
- Phone: +91 8459004941