100% Refund/Replacement:
We guarantee to provide accurate descriptions and quality product as mentioned on the eTechPath website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 2 days of time (From the date of order delivery) to report the complaint by dropping us an email on info@etechpath.com with your order number and defect details, and our technical team will verify the submitted details visually and will issue file number to return the material.
Once we received the product our experts will verify the issue reported and will send the replacement items to the customer with shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty or no refund will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
Due to the nature of the products, we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. eTechPath reserves the right to take the final decision on all refund requests.
Guarantee/Warranty
To protect our customers from any manufacturing defects, we provide minimum 2 days of standard warranty from the date of delivery. If you have any manufacturing defects in your product, you can notify us within this duration from the date of shipment of any defective product. You are agreeing to pay for return shipping on exchanges and return, and we will reimburse the shipping cost upon the verification of defect with the product.
We will replace or repair the damaged product at free of cost and ship back to you with shipping reimbursement. Only verified defective parts will be replaced or repaired and return shipping cost will be reimbursed only in case of varied manufacturing defects clams.
To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to repair, exchange or return the product.